Return Policy

Chepda will offer a refund, resend, or accept the return for any of the following cases:

1. Orders Not Received

Chepda will not deal with the refund or resend if the tracking information shows the order is delivered.
The following circumstances are not refundable:

  • Incorrect/insufficient Address.

  • No Such Number.

  • Recipient unknown.

  • Refused.

  • Do not pick up in time.

  • No safe delivery location.

  • Uncleared customs.

  • Others.

Notes:

  1. When orders arrive at the destination country, the delivery will be handled by local distributors. If your order is not successfully delivered, Chepda may help to contact and get information, while the final solution is determined by the local distributor.

  2. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, your customers need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Chepda takes no responsibility if products have been lost.

  3. If the logistics company provides return service to China, Chepda will put the products to your private inventory and will not refund for them when we receive the returned items.

2. Products Damaged

Chepda offers a full refund or a replacement if products are badly damaged when they arrived.
Chepda offers a partial refund if products are partially damaged and malfunctioning when they arrived.

Notes:

  1. Products with slight wrinkles or small scratches are not included in partial damage terms.

  2. For damaged products, please send us the pictures of tracking Label, damaged package and damaged products within 7 business days when the packages are delivered. If any of the pictures is missing, we will not accept the refund request.

3. Incorrect or Missing Products

Chepda has a strict quality control process before products are dispatched. Chepda will deal with incorrect or missing products as follows:

  • For incorrect products, Chepda offers a full refund or replacement.

  • For products with the wrong color, size which affects product function, Chepda offers a refund or resend if you provide a screenshot of your client's complaint including name, content, and date.

  • For parts missing which don't affect product function, Chepda may refund partially or resend the missing part; for parts missing that affect product function, Chepda resend the product only.

  • For accessories, Chepda will resend the accessories.

Note:

For the size problem, Chepda will appreciate it a lot if you can measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly.

4. Orders Cancellation

For order cancellation, Chepda offers a full refund BEFORE orders are confirmed and start processing. But things may be different for following orders:

  • After payment, POD orders cannot be cancelled as it is customized.

  • After payment, private inventory orders cannot be cancelled as it is special products and only available for you.

  • After payment, customized service orders cannot be cancelled as Chepda has planned and prepared for you after payment.

Note:

Once an order is confirmed and start processing, all occurred shipping fee will be charged if you cancel this order. This may include the shipping fee from factory to our warehouse, from our warehouse to the customer and also the way back. The detailed figure is counted on weight of the product, please contact your agent for more information.
Once an order is fulfilled, no refund will be accepted for order cancellation.

5. Orders Delayed

Order delayed refers to orders that are lacking tracking information and orders in transit, pending, expired for over 40 days counting from the date that order departed from Chepda warehouse. However, the following countries and shipping methods may be different:

  • For orders shipped to the USA, it is after 60 days counting from the date that order departed from Chepda warehouse.

  • For orders shipped by sea, it will be counted 100 days after departing from Chepda warehouse.

Note:

For the missing or latency on tracking information of orders, Chepda will assist with requesting updates from logistics providers, however not taking any responsibilities.

Chepda will NOT offer a refund, resend, or accept the return for the following cases:

  1. Deadline of Orders
    You cannot open a dispute if the order status is closed, the order close date usually is around 45 days.
    Your dispute cannot be resolved when your order is closed and tracking information from a third party is untraceable.

  2. Limit of Returns
    Please return products within 10 days after receiving products.
    Chepda will NOT take any responsibility for the damage or loss of the product that happened on its way to returning.

  3. Unacceptable Disputes
    Chepda shall not accept any unreasonable disputes, including but not limited to:

  • The buyer doesn't like it.

  • Products smell unusual.

  • The buyer ordered the wrong items or SKU.

  • The shipping address was incorrect.

  • Tracking information deleted by logistics companies or local post offices.

  • Orders marked as delivered, while consumer claims not receiving. Chepda may provide contact of local delivery for consumer complaint.

  • Processing time extension due to supplier out of stock, quality inspection failed, or shipping latency from supplier to Chepda warehouse.

  1. Service Products
    Generally, Service products may not be accepted for return.
    For service products without Chepda's quality checking inspection, Chepda may not accept the disputes.

  2. Force Majeure
    Chepda takes no responsibility for any product damage or shipping delay caused by the act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
    However, Chepda will notify you by Chat, Skype, Email, Line, WhatsApp, etc., as soon as possible.

  3. Copyright Infringement
    All users shall clearly identify the copyright infringing products, and DO NOT include them in your orders.
    We refuse any products that infringe copyrights. If the shipping package contains infringing products, which lead to the customs detention, we will not accept any refund or compensation for the loss of the package. If there is any customs penalty led by this case, the users shall bear it and we will request it from the violator.
    Chepda remains any rights to take further actions.

  4. Electronic Products
    Chepda ensures that all electronic products undergo a thorough quality check prior to being shipped. However, due to the delicate and intricate nature of electronic products, we cannot guarantee their functionality after long-distance shipping. In the event that an electronic product is received and found to be non-functional, we regret to inform you that we do not offer refunds. However, we do provide the option to exchange the defective product for a new one upon its return to us. It is important to note that any shipping fees associated with exchanging products shall be the responsibility of the dispute submitter.

Chepda may have to modify your shipping fee under the following cases:

  1. Remote Area
    Some addresses may not be reached by your chosen shipping supplier, and Chepda will have to adjust to another valid method. If this will lead to modification of shipping fee, compensation shall be charged accordingly. If there is no shipping supplier applicable, we may have to cancel your order. Our customer service assistant will contact you under such circumstances, please pay attention.

  2. Other Sources
    Products imported from sources other than Chepda may have weight deviation, which will not be delivered until our customer service verifies. If there is any freight difference, our agents will contact you to correct it.

Note:
Some products from other sources are for domestic customers, and cannot be shipped via international couriers. Please contact your dedicated agent for large size, overweight, liquid, powder, electronic related products BEFORE listing them to your store. Chepda retains all rights to cancel your order if it cannot be shipped.

  1. Oversized or Low Density Products
    Products of overlength like umbrellas, or low density like pillows and fluffy toys can be charged additional shipping fee by international couriers, especially when purchased in large quantities.

  2. VAT
    Generally, VAT are included in the product cost. However, several countries may charge additional VAT upon shipping.

  3. Refund of Deposits
    For the refund request of deposits, we will have to deduct the handling fee charged by transferring platforms. You will receive a proof of the deducted amount when your deposit is successfully refunded.

Overseas Warehouse Products

Unshipped Items Refund Policy
Once an order is confirmed, cancellation is only accepted BEFORE items are shipped, a 5%-30% restocking fee will be charged.

Shipped Items Return Policy
Refund will not be accepted when items are shipped. For quality or other issues, the Buyer can request a return or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.

Stock Reservation Policy
Stock reservation service can be refunded in 30 days after purchasing time. 5%-30% restocking fee will be charged accordingly.
No refund accepted after 30 days of purchasing for stock reservation service.

Warranty Policy
Beginning from the date of delivery, purchased products include a 3-month warranty. In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.

Note:
The warranty policy does not apply to the following situations:

  • Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents

  • Damage resulting from unauthorized modifications

  • Products not purchased through the Chepda Marketplace

  • Products with their own individual warranty policy